If your mail carrier complains to you about your mailbox being so far from the curb, it’s perfectly appropriate to respond by saying, “I’m sorry you feel that way.”
Here’s what that statement really means:
- “Your feelings are your problem.”
- “How you feel has nothing to do with me.”
- “I don’t care.”
- “You’re on your own.”
If these are what you mean to convey — and really, what more does the mail carrier have any right to expect from you, unless she’s your sister? — , then by all means tell people who have a complaint against you that you’re “sorry they feel that way.”
But if you want to keep your loved ones well-loved, please don’t ever use this line with them, especially when they tell you that you hurt their feelings.
“I’m sorry you feel that way” is not an apology.
When you say this to someone, you don’t get to check the “I apologized” box. Instead, you’ve got to check the box that says, “I gave them a shove toward the door and told them to keep walking.”
If you accidentally said this to someone you truly care about, you might want to call them right now and offer a real apology for shutting them down instead of hearing them out. Tell them you regret the way you handled it when they approached you about that thing…
And hope they don’t respond by telling you they’re “sorry you feel that way.”
If you’ve been on the receiving end of these words, how did it feel?
Have you ever used these words to set a necessary boundary with someone? Like the mail carrier?